| # | Terms and Conditions |
|---|---|
| 1 | Kwezy Buses reserves the right to allow a ticket holder to board their buses |
| 2 | Damaged/Disfigured/Torn tickets will not be deemed valid. |
| 3 | A ticket is not transferable unless necessary arrangements and procedures have been made with kwezy Buses |
| 4 | A ticket will be deemed expired if it hasn't been used after the date and time of departure and the purchaser /person intending to travel has not communicated his/her change in travel plans after 24 hours from the time he/she was supposed to travel. |
| 5 | Kwezy Buses reserves the right to ask for proof of identity for the person intending to use a ticket |
| 6 | Hazardous items ie. weapons, flammable products and anything which is prohibited under the LAWS OF MALAWI shall not be allowed on board. |
| 7 | Livestock, domesticated or wild, shall not be allowed on board unless verified papers are held and boarding of such be confined to the cargo section of the bus. |
| 8 | A ticket shall not be cashed or refunded. |
| 9 | Kwezy Buses will not compensate for loss of business due to late departure/arrival, breakdown, change of direction or what so ever to the holder of a ticket. |
| 10 | Any change of booking should be communicated to Kwezy Buses and will be subjected to the following conditions: - Change before 72 hours to time of travel shall attract a fee of MWK500.00. - Change after 72 hours but before 48 hours to time of travel shall attract a fee of MWK1,000.00. - Change after 48 hours but before 24 hours to time of travel shall attract a fee of MWK2,000.00. - Change after 24 hours to time of travel and before 24 hours elapse after time of travel shall attract a fee of MWK4,000.00. |
| 11 | Passenger(s) travelling shall be allowed 25kg check-in luggage measuring not more than 0.2 cubic meters and 10kg hand luggage |
| 12 | Any loss of hand luggage shall not attract liability on Kwezy Buses. The loss of checked-in luggage will not attract any liability and compensation will at the rate of MWK1,000.00 (One Thousand Kwacha Only) per Kg. |
| 13 | Any attempt to use a stolen ticket will result in criminal prosecution. |
| 14 | If a ticket is stolen or lost please report to Kwezy Buses offices or contact Kwezy Buses on 0111 404 708/9 or 0886 780 355/6. |
| 14 | For further terms and conditions or any other enquiries please contact Kwezy Buses. |
| # | Instructions |
|---|---|
| 1 | Kwezy Buses has the right to verify and determine whether a passenger is a minor or an adult |
| 2 | A child travelling with an adult shall be discounted but those travelling alone shall be required to pay the normal bus fair |
| # | Process |
|---|---|
| 1 | Pregnant Women to get be prioritised |
| 2 | Women carrying new born babies will only be paying for their seat |
| 3 | Elderly passengers above the age of 60 shall be offered a discount (upon verification that is) |
